Alison Kay Holistic TherapyReflexology, Massage, Indian Head Massage, Reiki, Virtual Therapies, Beauty, Pampering and Workplace therapy
Mobile therapy in Surrey

FAQ's

What is Complementary Therapy?
Complementary therapies are not an alternative to conventional medical care - they can be used alongside to help relax you and calm your mind, body and spirit. If you are suffering with a chronic condition, Complementary therapies can help to improve quality of life and bring comfort. If you are experiencing conditions such as stress, anxiety, insomnia, headaches, migraines, hormone issues, digestive issues, arthritis, ear/sinus congestion, hayfever, back, neck or shoulder tension or postural tension, then please feel free to contact me as I may very well be able to help support you. In some cases, there may be conditions or illnesses where treatment may not be appropriate, or you may need to obtain advice from your GP beforehand, and for this reason I will complete a full consultation with you before treatment commences.

What areas do you cover as a mobile therapist?
I work on a mobile basis in Caterham and the surrounding areas of Coulsdon, Reigate, Chaldon, Merstham, Woldingham, Warlingham, Redhill, Oxted, Selsdon, Sanderstead, Banstead, Carshalton, Wallington, Tadworth, Godstone and Bletchingley - mostly within an 8 mile radius but I will sometimes travel further afield if you're happy to pay an extra charge.

What can I expect during a reflexology treatment?
I will bring everything I need with me; reflexology chair or couch, towels, and a chair for me to sit on! All you will need to do is make sure your room is warm and comfortable, and you are welcome to play some relaxing music if you wish. Reclining in my comfortable chair you will remain fully clothed, although I will need to access your lower legs so tight jeans might not be the best choice!

What can I expect during a massage treatment?
I will bring my massage couch, towels and my heated blanket for you to lie on. You will be fully covered during the massage, except for the area I am working on. I use locally sourced (mostly organic) pre-blended oils, or unscented oils depending on your preference. All you need to do is make sure your room is warm and comfortable, and you are welcome to play some relaxing music if you wish.

What is your cancellation policy?

I will text or email you the day before your appointment to remind you of the date and time of my arrival.
Should you need to cancel your appointment, at least 24 hours notice should be given, to avoid paying the full treatment fee. This applies to gift voucher holders also (see below).

Any cancellations or changes should be made by telephone call or text, as an email may not be picked up in time.

If I arrive at your home and you are not available, the full treatment fee will be payable. If you are not ready for your appointment at the time of my arrival, your treatment time may need to be reduced to avoid my subsequent appointments running late.

I reserve the right to ask for payment in advance for any future bookings if you have made a number of late cancellations.

I do of course understand that emergencies happen, and will always try to work with you in this event.

Please understand that like many therapists, I am self employed, so that a late cancellation means a loss of income which cannot be recovered unless I have adequate time to fill your booking slot with another client who may be waiting for an available slot.

Are there any reflexology techniques I can use at home between treatments?
Yes, click here for some self-help techniques!

What are the terms and conditions for your Gift Vouchers
Gift vouchers are valid for one year from date of issue, and must be used before the date of expiry on the voucher.
Vouchers are non-refundable and cannot be exchanged for cash in part or full.
Gift vouchers cannot be transferred or sold on.
As I am a mobile therapist the recipient must live within the area I am able to travel to (usually checked at time of enquiry)
The voucher must be presented at time of treatment.
Vouchers cannot be used in conjunction with any other promotions or discounts.
We do not accept responsibility for lost or mislaid vouchers and once expired, vouchers may not be used.
Gift vouchers can not be used to purchase Gift vouchers.
Please note that vouchers will only be issued once full payment is received.
Cancellation policy still applies (see above) for cancellations received less than 24hours before the appointment.




click
©2021 Alison Kay is powered by WebHealer
Website Cookies   Privacy Policy   Admin Login